Your gift box will be packaged no later than one day after you make your purchase (including over the weekend). Need your gift box dispatched the same day? Just send us an e-mail.
Your order automatically comes with free Royal Mail Tracked 48 Hour Delivery. If you would like to upgrade to either Royal Mail Tracked 24 Hour Delivery or Royal Mail Special Delivery Guaranteed by 1pm (Next Day) you can do so at checkout for an additional cost. All delivery options are tracked so you will receive SMS or e-mail notifications directly from Royal Mail.
RETURNS & REFUNDS
Of course we hope that both the gift giver and recipient are over the moon with our gift boxes. If not, we have a 14-day refund policy in place. This means that you have 14 days from the expected delivery date of your package to contact us via e-mail to request a refund.
In order for your return to be accepted your gift box needs to be returned to us in the same condition in which you received it, unopen and unused. Additionally you will need to provide your e-mail order confirmation. Of course we will ask your reasons for wanting to return your beautiful gift. Please make sure you e-mail us FIRST before sending your gift box back to us as we will be unable to accept.
If you would like to exchange your gift box, please e-mail us on EMAIL.
Returns/exchange shipping cost is to be paid by the customer.
Of course we make sure to package your very special gift box as securely as possible. When you receive your gift box you will notice plenty "FRAGILE!" and "THIS WAY UP!" stickers but as much as we would like to hope, sometimes this still isn't enough. Please inspect your gift box as soon as you receive it and e-mail us ASAP if any issues so we can make it right for you.